Digital market research agency Research Now SSI has resumed call center operations in Davao, Philippines. The company suspended operations there in December following the NCCC Mall fire that claimed the lives of 37 of the company’s employees. While planning to resume business operations in Davao, Research Now SSI has continued to provide call center services from its operation in Cebu City, Philippines as well as its other call centers in the United States.
Research Now SSI has leased the space for its new facility and has received an Occupancy Permit from the Philippine Economic Zone Authority (PEZA) and the Office of Building Officials (OBO).
The new location will initially accommodate approximately 300 telephone interviewers in addition to administrative staff. Research Now SSI is reaching out to former employees to reinstate and retrain them. All Research Now SSI employees who were active at the time of the fire will be offered employment. As the company finds the need to hire additional staff, it will give priority to qualified family members of those who perished in the fire. The company anticipates being at 100% occupancy in four to six weeks.
Gary S. Laben, CEO of Research Now SSI, says, “We are gratified to be resuming our call center operations in Davao and are very happy that many of our previous employees will be working with us again. We are committed to them and to the city, and look forward to more productive years in Davao.”